AML / KYC / KYT Policy

Last updated: 27 July 2026

SwapSS is a crypto-to-crypto exchange. We screen exchanges for links to illicit activity and apply this policy the same way to every order. This page explains what is screened, what can pause an order, when we ask for verification, and how a held order is resolved.

Scope

The policy covers every exchange order created on SwapSS. A normal exchange needs no account and no identity documents: screening is automatic and applies to the funds, not the person.

Transaction screening (KYT)

Every order receives a unique one-time deposit address, and every deposit is screened for links to illicit activity before an exchange proceeds. Screening looks at the funds, never at the person: a normal exchange passes silently, with no delay and no questions. A result is a signal about money, not a verdict about a person, and a proportion says nothing until you know the amount it stands for: the same share is pocket change on a small transfer and a serious sum on a large one. We read the mark and the amount together, instead of letting any figure above zero decide on its own.

When an order is paused

Almost nobody meets this section: screening runs in the background and the swap goes through. A small proportional trace on an everyday amount is the ordinary case, and it ends where every order ends, in a swap or a refund; what brings a person in is a mark that stands for a genuinely large sum of money. If a deposit is flagged as high-risk, the order stops for a person to look at it instead of executing blind, and that person decides, never the software alone. A pause is not a freeze and it is never a demand for documents. It has exactly two exits, the swap or the money back, and we do not leave anyone sitting between them. That holds for the large cases exactly as it does for the small ones: no document is ever the price of getting your money back. We do not keep customer funds under any outcome.

Verification (KYC)

We do not run identity checks on people who swap: no passport, no selfie, no proof of address, not for a large order and not for a small one. That holds by construction, not by promise: a route that could demand identity verification is blocked before it is ever offered to you, so there is no path through SwapSS on which the question can arise. On a flagged deposit we may ask you to confirm control of the sending wallet, which is a question about that wallet, not about you. The one situation where identity can come up at all is not ours to remove. Where a lawful order, an official request, or a documented report of theft identifies the funds in a specific order, the law obliges us to hold those funds until the matter is resolved and to establish who is lawfully entitled to them, and establishing that can include verification of the person claiming them. That is a legal duty binding on every exchange service, not a policy we chose and not something we can waive. Outside it, the rule is the one stated above: a screening mark alone, whatever figure sits behind it, ends in an exchange or a refund, and never in a document request. Nothing about a normal exchange requires you to prove who you are.

Outcomes of a review

You get paid either way. A reviewed order ends with the swapped coin sent, or with the deposit returned to a sender-controlled address minus the network fee. There is no third outcome, no balance parked on your behalf and nothing for you to chase later. Returning the funds is what happens by default whenever we cannot clear an order: we would rather hand the money back than keep it. Returning a deposit never requires identity documents: where we need anything, it is proof of control of the sending wallet, never proof of who you are. The one case that can delay a return is an official request naming the funds — the section on authorities below covers it.

Merchant accounts (KYB)

SwapSS Pay is different by nature: a merchant account holds balances, issues payouts and lives on for years, so opening one includes a light business check — what the business is, its website, the expected volume. It is a short application reviewed by a person, not a document ordeal. Swapping never touches this.

Cooperation with authorities

Like every exchange service, we answer valid, lawful requests from law enforcement. If an official request or report names the specific funds in an order, the law itself holds them until the matter is resolved — that is true of every service on earth, and it is not a choice anyone gets to make. A screening mark alone is not that case: a deposit flagged only by screening data is simply returned, as this policy describes, with no documents asked.

Data and retention

We keep the minimum needed to run the exchange and this policy: order details, addresses, transaction identifiers, and screening results. We do not build profiles and do not sell data. Retention follows our Privacy Policy.

Your agreement

Creating an exchange order means you accept this policy together with the Terms of Service and the Privacy Policy.

Questions about a held order

Write to us through the support page with your order ID — a held order is answered by a person.