Frequently asked questions

With a floating rate, the final exchange amount is determined when your deposit transaction receives the required number of confirmations on the blockchain. If the market moves up, you receive more; if down, less. The service fee for float rate is 0.5% plus network fees.

With a fixed rate, the exchange amount is locked at the moment you create the order. The rate is valid for 10 minutes. You must send the exact amount in a single transaction within this window. The service fee for fixed rate is 1% plus network fees.

If the market rate changes by more than 1.2% before your transaction appears on the blockchain, you will be offered to continue at the current market rate or receive a refund.

If you want to know the exact amount you will receive, choose fixed rate. If you prefer lower fees and accept market fluctuations, choose float rate. For stablecoin-to-stablecoin exchanges, the difference is minimal.

Our fees are fully transparent:

• Float rate: 0.5% service fee + network fee
• Fixed rate: 1% service fee + network fee

Network fees vary by blockchain. They are always shown before you confirm the exchange. There are no hidden fees.

The network fee (gas fee) is a fixed cost charged by the blockchain, not by us. For small exchange amounts, this fee may represent a large portion of the total. We recommend exchanging amounts above the suggested minimum to ensure a reasonable fee ratio.

Most exchanges complete within 5–15 minutes. Cross-chain exchanges may take longer depending on block confirmation times. Same-network exchanges on fast chains (Base and Arbitrum) typically complete in under a minute.

After creating an exchange, you receive a unique order link with a status page. You can also enter your order ID on our homepage to check the current status. All blockchain transaction links are provided on the status page.

No registration is required for standard exchanges within the published limits. In some cases, additional verification may be requested as part of our compliance obligations.

If you sent tokens to the correct deposit address but on the wrong network, recovery may be possible depending on the network. Please contact our support team with your order ID and transaction hash. Recovery is not guaranteed and may involve additional fees.

If you sent a different token than the one specified in your order, our system may be able to recover it if the token is supported. Contact support with your order details. Unsupported tokens below a minimum value threshold cannot be recovered.

For float rate orders, any amount within the published limits will be processed at the current market rate. For fixed rate orders, the quoted amount applies only to the exact specified amount.

• Less than minimum: refund minus network fee, if economically viable
• Slightly different: processed at the actual received amount
• Significantly more: excess amount handled separately

For networks that require a memo or destination tag (such as XRP, XLM, or TON), sending without it may prevent automatic matching. Contact support with your transaction hash and order ID. We will attempt to match your deposit manually.

If the exchange cannot be completed (for example, due to a market condition or compliance hold), you can request a refund. Refunds are sent to the refund address you provided when creating the order.

Refund processing includes a deduction for the network transaction fee. Deposits below the network fee threshold are non-refundable under our published policy.

Refunds are processed automatically and typically complete within 15–30 minutes, depending on the blockchain network congestion.

By using SwapSS, you agree to our Terms of Service. We provide an automated cryptocurrency exchange service. We do not hold user balances, provide investment advice, or offer margin trading.

We collect minimal data necessary to process your exchange order. Contact information (email, Telegram) is optional and used solely for order notifications. We do not sell or share personal data with third parties except as required by law.

SwapSS complies with applicable anti-money laundering regulations. Transactions are screened for compliance. In some cases, additional identity verification may be required. Funds identified as high-risk may be held pending review. Our compliance policy is applied consistently to all users.