Terms of Service

1. Service Description

SwapSS (hereinafter "Service") is an instant cryptocurrency exchange operated by Skotjer Group Ltd, a company organized under the laws of the Republic of the Marshall Islands, with its registered address at Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Marshall Islands, MH 96960. You send one cryptocurrency and receive another at the rate you accepted. An exchange is a single order: the quote you accept is the quote that binds the order, and the order page is the authoritative record of everything about it. Creating an order means you accept these Terms together with the AML/KYC/KYT Policy and the Privacy Policy.

2. Eligibility

You must be at least 18 years old. The Service is not available to persons located in or residents of the USA, EEA (EU) countries, Canada, Japan or the United Kingdom, or to anyone on a sanctions list maintained by OFAC, the EU, the UN, the UK or another applicable authority. Creating an order is your representation that none of this describes you. We do not collect identity documents, so we rely on that representation: an order we have reason to believe breaches it is stopped and resolved under Section 4, with the deposit returned to a sender-controlled address.

3. Exchange Process

Every order gets its own one-time deposit address and shows its own deposit window on the order page before you send anything; a fixed-rate order also shows how long its rate holds. The number on the order page is the binding one, and these Terms deliberately do not repeat it, so the page and the Terms can never disagree. A float-rate order executes at the market rate at execution time, and until then the displayed amount is an estimate. A fixed-rate order funded inside its window executes at the fixed rate. The full cost of an order is part of the quote you see before you accept it: the rate already reflects the service fee, and network costs are shown before you confirm.

4. Deposits and Refunds

If an exchange cannot be completed, funds are returned to the sender's address. Contact support: refund within 7 business days. Network fee is deducted; this is a blockchain rule, not ours.

Below-minimum deposit.

The exchange cannot proceed. Contact support: refund within 7 business days from deposit confirmation. Deposits below network fee cost cannot be refunded (refund cost exceeds deposit amount).

Late deposit.

If your deposit arrives after the order timer has run out, the order stops instead of executing at a rate you never agreed to, and a person takes it from there. Support confirms what can still be done, including returning the deposit to a sender-controlled address.

Wrong asset or network.

Recovery is not always possible: sending to an unsupported network often means permanent loss on the blockchain side. If technically feasible, refund within 7 business days from decision. If not, support responds within 24 hours.

Compliance review outcome.

If an exchange is paused for review, we wait for the result. After the hold is lifted, refund to a sender-controlled address within 7 business days. Details and timeline: via support.

Service unable to complete the exchange.

If the exchange fails for technical reasons, contact support, refund within 7 business days. Network fee is deducted.

Overpayment.

If you send more than the order asks for, the surplus is not swept into the swap silently: the order stops and a person reconciles it with you. Support confirms the options, including returning the surplus to a sender-controlled address.

Paused for review.

A small number of orders stop for a person to look at them, for the reasons above or when something about a deposit does not match its order. A pause has exactly two exits, the swap or the money back, and you are told which one applies.

No case on this page requires you to prove your identity to get your money back. Where we need anything from you at all, it is proof of control of the sending wallet, never proof of who you are.

5. Compliance and AML

The Service screens funds, not people. Swapping never requires identity documents: no passport, no selfie, no proof of address, for any order size. That holds by construction, not by promise: a route that could demand identity verification is blocked before it is ever offered. A deposit we cannot clear is returned to a sender-controlled address minus the network fee; funds named by an official request are held until that matter is resolved, and everything else follows the return-by-default rule. The AML/KYC/KYT Policy describes the screening in detail.

6. Risks

Cryptocurrency moves fast and does not move back. Prices change, blockchains do not reverse, and a mistake in an address or a network can be permanent. The Risk Disclosure page is part of these Terms; read it once before your first exchange. Risk Disclosure

7. Limitation of Liability

We answer for our own mistakes: if we execute your order wrongly, we put you back in the position the order promised. We do not answer for what no exchange controls: blockchain congestion and reorganizations, market movement while a float order executes, or losses caused by sending an asset, network or address the order did not name.

8. Privacy

We collect the minimum an exchange needs and nothing that identifies you: no name, no documents, and no IP address or browser fingerprint on the order path. The Privacy Policy lists everything we store and for how long. Blockchain transactions are public by nature.

9. Changes to These Terms

These Terms change only by publication on this page, and every change carries a new date at the top. The version in force when you create an order is the version that applies to that order. We do not backdate.

10. Contact

Questions about these terms: Telegram

11. Language

These Terms are published in several languages so people can read them natively. If a translation ever disagrees with the English text, the English text governs.