Support
Have an issue with your exchange? We are here to help.
Look up your order
Enter your order ID to check the current status and transaction details.
Contact us
For issues not resolved through the order status page, reach out via Telegram.
Open support ticketTypical response time: under 30 minutes during business hours.
Common situations
Exchange is taking longer than expected
Cross-chain exchanges may take up to 30 minutes depending on network congestion. Check your order status page for real-time updates.
Sent wrong amount
Float orders process any amount within limits. Fixed orders apply the quoted rate only to the exact amount specified.
Sent to wrong network
Contact us with your order ID and transaction hash. Recovery depends on the network and may involve additional fees.
Forgot memo or destination tag
Contact support with your transaction hash. We will attempt to match the deposit manually.
Need a refund
If the exchange cannot be completed, you can request a refund from the order status page or via Telegram.