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Monero payment proof for support

Monero support cases need a different evidence model than transparent-chain payments. A transaction hash may show that something happened, but it does not expose the same public amount and recipient details that Bitcoin or Ethereum transactions usually expose.

Expect a different proof model

Support may need order ID, approximate amount, timing, destination address, transaction hash, and wallet-side proof material. The exact evidence depends on wallet capabilities and the payment direction.

Keep order status central

The order or invoice status page should remain the main source of customer-facing truth. Public support should not ask customers to expose unrelated wallet history.

Avoid overpromising privacy outcomes

Public copy should explain support evidence without promising complete privacy, guaranteed acceptance, or automatic recovery. Review can still be required when evidence is incomplete.

What SwapSS should publish

A safe help page should explain what evidence to collect, what not to share, how support reviews the case, and which customer-relevant transaction proof appears after completion or refund.