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Wrong-network crypto transfer

Wrong-network transfers are one of the most common crypto checkout and swap support cases. The customer may have sent the right ticker, but the receiving address and monitoring path were for a different chain.

Ticker symbols are not enough

USDT, USDC, ETH, and other assets can exist on multiple networks. The payment instruction must bind asset and network together because a correct ticker on the wrong network can still miss the expected detector.

Recovery depends on control and evidence

Support needs the transaction hash, network, sent asset, amount, destination address, order or invoice ID, and timing. Recovery may depend on whether the receiving address is controlled and whether the asset can be safely returned.

Use clear prevention copy

The best support flow is prevention: repeat the network beside the address, QR code, copy button, and status page. Do not rely on a single small selector label.

What SwapSS should say publicly

Use direct language: send only the listed asset on the listed network, keep the status page open, and contact support with the transaction hash if the payment does not appear.