A real person, not a ticket bot
When something goes wrong with money, you do not want a chatbot. You want a person who reads your message. That is @swappsy.
You sent crypto. The screen says one thing, your wallet says another, and your stomach drops. The last thing you want is a canned reply that asks you to restart the app.
So we did the boring thing. Support is a person.
Who answers when you write
@swappsy is a real human on Telegram. Not a bot wearing a name. Not a queue that closes your ticket after three days of silence.
You write in plain words. A person reads them, looks at your case, and answers you. If something is stuck, they tell you what is happening and what comes next. If it is our fault, they say so.
What you can ask
- A swap that looks stuck or arrived in a strange state.
- Where your payout is, and when to expect it.
- Anything confusing about the rate or the exchange fee you saw before you confirmed.
- Connecting Swap Pay for your business.
Same handle for support and for setting up payments. One person to talk to, not a phone tree.
Why a human, on purpose
Money problems are specific. A reorg, a wrong network, a wallet that shows the wrong thing. A script guesses. A person reads.
We would rather be slower and right than instant and wrong. When real money is moving, a true answer beats a fast one.
You can use SwapSS without an account. You still get a real person if you need one.
Message @swappsy on Telegram.