Can You Cancel a Crypto Swap?

Once you've sent coins, you cannot cancel the swap. A blockchain transaction is irreversible. If the funds have left your wallet, there is no technical way to restore them to their original state. Contact support and explain the situation.

What if I changed my mind before sending?

Then it's simple: don't send. The swap only activates after it receives your coins. As long as you haven't sent anything to the deposit address, you can close the request without any consequences.

What happens if I sent the wrong amount?

It depends on the specifics. If the amount went through but wasn't credited as expected, support can look into it. Contact @swappsy and provide the swap ID, the amount, and the transaction hash.

What if I sent the wrong coin?

That's more complicated. The swap is waiting for a specific coin on a specific network. If something else arrives, it won't be processed automatically. Write to support as soon as possible.

Are refunds possible?

In some situations, yes, but it's not guaranteed. It depends on the stage the swap was at and what exactly happened. No exchange can return coins after a successfully completed blockchain transaction. That's a property of the technology, not a service policy.